Job Title: Service Manager Fire and SecurityLocation: Fordham, Cambridgeshire Salary and benefits: CompetitiveAn established, accredited Fire and Security provider in East Anglia is expanding its leadership team and seeking an experienced Service Manager to oversee service and installation operations across fire detection, emergency lighting, extinguishers, and security systems. This is a key management role within a growing independent business that supports commercial, industrial, education and healthcare clients.Working closely with the senior leadership team, you will help drive performance, compliance, customer satisfaction and operational efficiency.Key Responsibilities Lead and support a team of engineers and service administrators to meet departmental goals.Maintain deep knowledge of industry standards, products and services.Deliver an exceptional customer experience and maintain strong client relationships.Manage service desk operations, monitor efficiency and implement improvements.Handle escalated customer issues professionally and promptly.Ensure compliance with all industry regulations, standards and accreditations.Oversee inspections, reporting, repairs, and quality of work stepping in hands-on when required.Identify recurring issues and implement solutions to reduce downtime and improve service quality.Ensure all documentation is completed accurately, promptly and in line with ISO procedures.Uphold a professional, presentable and customer-focused approach at al