We are looking for a friendly, organised, and customer focused Contact Centre Advisor to join our small team. This role is ideal for someone who enjoys variety in their day and takes pride in delivering excellent customer service.You will handle a range of daily tasks across phone, email, and administration, supporting both customers and third-party partners. All calls are either inbound or customer related outbound calls, no cold calling!Key Responsibilities Handling inbound customer calls in a professional and empathetic manner Making outbound calls to existing customers and third-party companies Responding to customer and partner enquiries via email Processing incoming and outgoing post Completing general administrative tasks accurately and efficiently Maintaining clear and accurate records on internal systems Supporting and assisting with ad-hoc tasks as required Ensuring all interactions align with company values and regulatory requirementsTraining and SupportFull in-house training will be provided on: All Surewise insurance products Internal systems and processes Regulatory and compliance requirementsWe are committed to supporting your development and ensuring you feel confident in your role.What We Offer A supportive and friendly team environment Comprehensive training and ongoing support A varied role with opportunities to learn new skills Casual dress code Free parking 25 days of annual leave, plus bank holidays Your Birthday off