Senior Technical Support Analyst / 3rd Line Brentwood Office-based (4 days per week) Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We''re recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service Desk and Infrastructure functions. This is a genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You''ll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune, Autopilot and endpoint management. Alongside BAU support, you''ll contribute to projects, change initiatives, technical documentation and automation, helping improve the efficiency and capability of the wider IT team. You''ll also play a key role in developing the team''s knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider team Take ownership of complex incidents and provide technical leadership when required ..... full job details .....