Support ManagerSheffield £20.48phAs a Support Manager, you will play a key role in managing the day-to-day duty function across Home First Community. You will respond to service user issues and concerns, excluding requests for reviews, and provide advice and support to Support Workers. You will respond to medication concerns, excluding medication reviews, as well as moving and handling issues, missed care calls, accidents and incidents, ensuring appropriate action and follow-up is coordinated. You will respond to potential complaints and ensure these are managed or directed appropriately. The duty function will also receive sickness reports, requests for emergency leave for the same or following day, and queries about ending a service while the Support Worker is with the person receiving support.Role: To contribute to the delivery of services which meet and exceed all national and local standards, ensuring a safe environment and work practiceTo provide first line operational management to a team responsible for the delivery of customer focused, high-quality home support servicesTo be responsible for individual programmes that meet the identified needs of all customers including those with complex and changing needs.To manage allocated resources effectively and contribute to the efficient resource management of the Registered Service.To contribute to individual, team and service development and planningTo work effectively and collaboratively with other agencies and partners ..... full job details .....