Senior Client Operations Specialist
Senior Client Operations Specialist London US Law Firm Hybrid A prestigious US law firm is seeking a Senior Client Operations Specialist to join its London office. This is a high-profile, Partner-facing position that combines billing, collections, and client administration, acting as a key point of contact for both internal stakeholders and clients. Working as part of a close-knit team, you will support Partners throughout the client lifecycle, from engagement management and billing through to collections and client liaison. The role offers significant exposure to senior stakeholders and would suit a confident legal finance professional who enjoys relationship management alongside hands-on operational responsibilities. Key Responsibilities Partner support - Build strong relationships with Partners, providing a responsive and high-quality service across billing, collections and client operations. Billing management - Prepare, review and amend draft bills, ensuring accuracy and compliance with client-specific billing requirements. Billing queries - Respond to billing and time entry queries, working closely with Partners and fee earners to resolve issues efficiently. Collections - Support the collections process, proactively following up on outstanding invoices and escalating issues where appropriate. WIP and A/R management - Assist with the monitoring and management of work in progress and accounts receivable balances. Reporting - Produce and distribute billing, collections ..... full job details .....
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