Location: London, hybrid Salary: Competitive + Benefits Role type: Permanent Hours: 35 hours Purpose of role Reporting to the Head of Insurance Development, to provide operational management and governance of the MDU s insurance activities, including design, implementation, and oversight of day to day running of operational processes, procedures, technology, controls, data management, MI/Analytics reporting and vendor management. This includes the management of internal staff and external outsource service providers, as required. A key element of the role will be the continuous improvement and development of the existing insurance operational processing activities, including defining, mapping and documenting processes and controls, implementing systems, and developing reporting, as well as liaising with external vendors to support the set up and/or future development of improved ways of working. Main accountabilities Reporting to the Head of Insurance Development: • Support strategic business planning and operational planning for MDU Insurance Solutions. • Lead the onboarding of corporate insurance members to Part A services. Ensure effective liaison with Risk Advisory Partners. Develop strategies to maximise the benefits to both corporate insured members and to the MDU of Part A services. • Oversight of the MDU Insurance Solutions risk universe, risk register and controls framework, including ownership of risks and controls as appropriate. • Effective planning for sus