We are looking for someone who loves delivering great customer service to join us as a Hire Desk Controller at one of key customers sites. As a Hire Desk Controller, you will be part of a team who services one of our key account customers. On a day to day basis you ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively. This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word). Working days Monday - Friday 8-5.30pm. In reward we offer a competitive base salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance. Responsibilities include: • Successfully convert hire enquiries into hire orders and achieve revenue target. • Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved. • Achieving call standards set by the company. • Using your product knowledge, you will provide the customer with the best option for hire. • Deal with customer enquiries in a p