Firmin Recruit are delighted to be assisting our established client based in Gravesend to find an experienced l Credit Controller to join their friendly established team. Our client is a well-established Commercial/Residential Lettings company who have been established for many years and deals with Residential, Commercial, Property management over several offices in Kent. Purpose of Role: The role is to be actively responsible for the recovery of monies across commercial property units and liaising with external parties. The Role: Issuing automated arrears letters for the commercial management department on a regular basis Proactively contacting commercial tenants with overdue accounts in line with credit control procedures Review aged debtor reports with the Head of Accounts to discuss and identify concerning overdue debts Escalate cases to the legal department for further action where necessary Chasing of arrears by phone/email/post Have an active involvement in liaising with solicitors , insolvency practitioners and Bailiffs Reconciling account balances General Duties: Dealing with telephone calls and general correspondence General filing Providing cover for team members Ad-hoc duties as required Suitable Candidate: The successful candidate will need to have a minimum of two years credit control or customer services, making outbound calls Excellent customer service,making outbound calls Patience and the ability to remain clam in stressful situations Analytical skills