What''s in it for you?Competitive salary depending on experience28 days annual leave including bank holidaysMonday to Friday working hoursOpportunity to lead and develop a high-performing teamKey role in business growth and service deliveryJoin a well-established and reputable organisationMust have''sProven experience in a management or team leadership roleBackground in administration, operations or customer serviceStrong IT skills, particularly Excel and CRM or ERP systemsExcellent communication and stakeholder management skillsHighly organised with strong attention to detailAbility to prioritise and work effectively under pressureNice to have''sExperience within training, consultancy or regulated environmentsCommercial awareness with experience supporting business growthExposure to reporting, forecasting or performance analysisSo, what will you be doing?Leading, motivating and developing an administrative teamProviding training, support and performance managementCreating a positive and high-performing team environmentOverseeing day-to-day administration, order processing and customer serviceEnsuring processes and procedures are followed effectivelyManaging workflows from enquiry through to service deliveryActing as a key point of contact for clients and complex enquiriesBuilding strong, long-term client relationshipsEnsuring high levels of customer satisfactionProducing performance reports and supporting forecasting activitiesIdentifying and implementing process improvement