Home Based, covering Bedford/Milton Keynes, Somerset or Hampshire This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues. Here at Stonewater, we re looking for a Customer Partner to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do. As Customer Partner, you ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role! This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches. Have a strong customer focus. Have experience in working with multi-agencies to ensure results for customers Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers Be agile and flexible, prioritising as appropriate to meet customer needs Demonstrate an ability to work well as part of a team. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond