Technical Support Manager Tunbridge Wells, Kent Lead the Team. Drive Service Excellence. Make a Real Impact. Are you an experienced Technical Support Manager from a connected hardware and software solutions background, who thrives in a fast-paced, customer-focused environment? Do you enjoy developing people, solving complex technical challenges and finding smarter ways of working? At VisionTrack, we''re looking for a hands-on, commercially aware Technical Support Manager to lead our 1st and 2nd Line Technical Support teams. About VisionTrack VisionTrack is a leading provider of AI-powered video telematics, connected vehicle technology and IoT solutions. Our technology helps businesses improve fleet safety, reduce risk and gain valuable insights through intelligent cameras, vehicle data and cloud-based platforms. Operating in a rapidly evolving industry, we''re passionate about innovation, customer experience and delivering technology that makes a genuine difference. What You''ll Be Doing Leading and developing your team Manage, coach and develop our 1st and 2nd Line Technical Support teams, creating a positive, accountable and high-performing culture. Set clear objectives, monitor performance and identify training and development opportunities. Manage resource planning, recruitment and onboarding to ensure effective service coverage. Delivering exceptional customer support Take ownership of service performance, ensuring customers receive timely, accurate and professional ..... full job details .....