This role is responsible for ensuring compliance with customer, regulatory and industry standardsClient DetailsGlobal FMCG nutraceuticals businessDescription Lead investigations into non conformances (internal, supplier and customer-related) and writing investigation reports Perform root cause analysis using industry standards Drive corrective and preventative actions and verify their effectiveness to prevent recurrence Perform risk assessment to determine safety and efficacy of product Support the handling and resolution of customer complaints, working cross functionally to ensure timely responses Provide trend reports of quality events Support site preparation for internal, customer and third-party audits (e.g. BRC, customer audits) and actively participate as required Ensure documentation and records are maintained and readily available Monitor operation compliance with relevant regulatory, food safety and customer specific standards Identify areas for improvement within operational quality processes and support the implementation of enhanced controls and efficiencies Support process improvement initiatives to reduce waste, improve efficiency and enhance product quality Supplier and Co-Manufacturing Support Support the quality assessment and approval of supplier of services, (Warehouses, processors and contract manufacturers/packagers) Monitor the performance of suppliers and improvement initiatives as required ProfileA successful Quality Technologist should have: Strong u