Customer Advisor ROLE PURPOSE: You will play a key role in shaping our client s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates. As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity. KEY ACCOUNTABILITIES Responding to inbound calls and client enquiries with professionalism and expertise. Conducting outbound calls and client enquiries with professionalism and expertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role Other critical elements of this role include the ability to prioritise effectively as well as to identify and c