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Permanent

User Engagement Coordinator

City Of Westminster
money-bag 10000-500000 Annual
3205200938
Posted Yesterday

We are looking for a User Engagement Coordinator to support internal users across data clean-up, cloud migration and SaaS support activities. This User Engagement Coordinator opportunity would suit someone with a background in IT support or internal customer service, who combines strong communication skills with a basic technical understanding. Full training will be provided, making this an excellent role for someone looking to build their experience in a supportive technology environment. As a User Engagement Coordinator, you will play an important part in helping internal teams stay organised, informed and on track. Day to day of the role Engage with internal users to support data clean-up activity and explain the importance of removing unnecessary data. Follow up on outstanding actions and encourage timely completion of agreed tasks. Analyse Excel reports to identify data owners and support cloud migration planning. Agree migration timelines with users and monitor progress against key milestones. Provide regular updates and reporting to the Project Manager on migration activity. Monitor shared email inboxes and respond promptly to internal queries. Assist with troubleshooting, track issues through to resolution and escalate where necessary. Work closely with senior team members, suppliers and other IT support teams. Maintain accurate records of actions, updates and user support activity. Required Skills and Qualifications Previous experience supporting internal ..... full job details .....

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