Are you an experienced operations leader who enjoys developing people, improving processes and delivering excellent customer outcomes? We''re looking for a Team Leader - Back Office Operations (Manager I, Commercial Customer Care) to lead a multifunctional team responsible for order management, claims, returns and customer support administration. You''ll lead approximately 15-17 colleagues, including two Senior Specialists. What will you do? You''ll lead the day-to-day performance of the Back Office team, creating a high-performing culture while improving productivity, quality and customer experience. You will: Lead, coach and develop a high-performing operational team. Oversee order processing, claims management, returns and customer support activities. Manage workloads and resources to meet changing business demands. Deliver against service levels, quality standards and operational KPIs. Manage performance and support colleagues with their development and career progression. Act as an escalation point for complex customer and operational issues. Use data and insights to identify opportunities to improve performance and efficiency. Drive continuous improvement, automation and digital adoption. Lead your team through new processes, systems and organisational change. Partner with teams across Sales, Logistics, Supply Chain, Credit Control, Commercial and Digital. What will make you successful? Experience leading customer service, customer support or operational ..... full job details .....