IT Managed Services Support Engineer - Level 2Location: BelfastJob Type: Full-timeSalary: £30,000 to £38,000REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer - Level 2 and embark on a journey to help companies navigate their digital transformation.This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.Day-to-day of the role:Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.Respond to and resolve customer issues/requests in a timely manner.Collaborate with internal teams and/or client partners to resolve issues.Provide second-line out-of-hours support for specific systems and services in emergencies.Participate in site-wide projects that support changing business and IT requirements.Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.Required Skills and Qualifications:Previous experience in an onsite IT support role.Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration.Experience with Microsoft Exchange, Office 365, and SharePoint.Knowledge of Broadband, Wireless, and ..... full job details .....