Join our busy Hampshire Improvement and Advisory Service (HIAS) team as a School Improvement Administration and Digital Engagement Officer, where your passion for digital tools will help drive efficiency and enhance communication. In this vital role, you''ll provide high-quality administrative support to our Secondary Phase School Improvement Advisers, helping to ensure the smooth and efficient delivery of our service. What you''ll do: Use AI tools and digital platforms to streamline administrative processes and create high-quality marketing and communication resources. Coordinate and provide high-quality business administrative support to the County Education Manager and secondary school improvement team. Lead and manage a team of business support staff, ensuring high standards of service delivery and staff development. Act as lead contact for complaints, ensuring they are handled appropriately and in line with corporate policy. Manage responses to the office of the Director of Children''s Services (DCS) / Ofsted communications. Prepare and distribute documentation for visits to schools, meetings, and inspections, including minute-taking and follow-up. Support the headship recruitment process. What we''re looking for: Demonstrable experience in high-level administration, with excellent attention to detail and the ability to manage multiple priorities under pressure and meet deadlines. A keen interest in digital innovation, including the use of AI and communication to