Job Title: Universal Credit AdministratorRate: 16.14 hour Contract Type: Temporary - initially 3 months Location: NewhamAre you passionate about helping others and ready to make a difference? Join our Income Collection team as a Universal Credit Administrator! This role is perfect for someone who thrives in a dynamic environment and is eager to support residents through the Universal Credit process.About the Role In this temporary position, you''ll play a vital role in ensuring our operations run smoothly while working primarily from home, with occasional team meetings at the office. If you are organised, proactive, and enjoy tackling challenges, we want to hear from you!Key ResponsibilitiesCoordinate daily office activities for seamless operationsManage the Universal Credit Landlord Portal and secure email inboxHandle incoming calls and emails, serving as the first point of contact for Universal Credit inquiriesMaintain accurate records, documentation, and databasesSupport budgeting and basic bookkeeping tasksPrepare reports and presentations as neededAssist colleagues with general administrative dutiesEnsure compliance with policies and proceduresWhat We''re Looking For Experience:Previous administrative experience in a busy officeProven customer service skillsExperience in managing changing priorities and producing presentationsPrevious experience using the Universal Credit Landlord Portal. Monitoring of Universal Credit and Income Team email inboxPrevious experience in u