Core Technical Experience:All round IT support specialist with at least three years’ experience of hands-on, remote and telephone supportExperience of Server administration to include Windows Server 16, Remote Desktop Services and Active Directory in a corporate environmentHands-on experience of LAN, WAN and VPN, troubleshooting and support on several implementationsExperience of support of core IT applications such as email, anti-virus, systems management, user provision and patch managementProven track record of working in a support environment supporting multiple users across multiple locationsAdditional Responsibilities:Administering Microsoft Exchange 365 and OutlookSupporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.)Supporting and troubleshooting Anti-virus (MS Defender) Veritas BackupExec, etc.Ability to support a wide range of desktop applications (e.g., MS Office 365, Project, Visio, etc.)Developing image/software through Intune/SCCMExperience of ITIL based call management system, e.g., FreshServiceBasic understanding of managing hardware and software assets and control software register - full training will be given

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