We''re seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.As Reception Team Leader, you''ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction. Your day to day will involve:Supervise, motivate and develop the Reception team Ensure all team guest interactions are warm, friendly, accurate and efficientEffectively respond to Guest queries and provide recommendations on Hotel products and servicesUndertake and manage administration procedures in line with company proceduresUtilise the PMS system (Opera) to effectively manage all bookings and accurate billingWork with your team and the wider hotel to provide the best possible serviceAct as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as requiredWho are we looking for? Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.As Reception Team Leader, you will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and