Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint.The RoleYou will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You''ll play a key role in driving performance, improving service delivery, and supporting your team through change.Key ResponsibilitiesLead, motivate, and develop a team to deliver outstanding customer serviceMonitor performance, providing regular feedback, coaching, and supportManage escalated or complex customer enquiries and complaintsEnsure effective first-contact resolution and high-quality customer outcomesAllocate resources and manage workloads to meet service levelsMonitor call volumes and staffing to maintain performance standardsDrive continuous improvement using service data and customer insightEnsure accurate use of CRM, telephony, and digital systemsMaintain clear, accurate customer records and reportingSupport delivery of projects and organisational change initiativesSkills and Experience RequiredProven experience leading teams in a contact centre or customer service environmentStrong background in handling complaints and complex customer ..... full job details .....