OverviewQuality Assurance Specialist - Customer Operations

Location: On-site in Milton Keynes (Monday-Friday, 9-5)

Pay: £14.53 per hour

Job Type: Temporary (until 31st December 2025, with potential to extend into 2026)

Responsibilities

Review customer journeys across New Business, Customer Services, Collections, and Resolutions.

Provide oversight to ensure adherence to regulations and internal quality standards.

Analyse data and interactions to spot risks, trends, and opportunities for improvement.

Work closely with internal teams and outsourced partners to drive quality.

Deliver constructive feedback and support calibrations to align QA frameworks.

Qualifications

Experience in a QA or compliance role within a regulated environment.

Strong knowledge of FCA requirements and quality frameworks.

Excellent communication, coaching, and stakeholder management skills.

Analytical mindset with experience using Excel and reporting tools.

A proactive, driven approach with a passion for continuous improvement.

What’s On Offer

A competitive hourly rate of £14.53.

A chance to work in a high-profile QA role where your input makes a difference.

A collaborative, supportive environment with strong development potential.

Contract security until December 2025, with strong potential to extend into 2026.

Ready to Apply?Send your CV today. Step into a role where your expertise shapes quality, compliance, and customer success.

Job DetailsJob Title: Quality Analyst

Company: Manpower

Location: Milton Keynes, Buckinghamshire

Sector: Customer Services

Contract: Temporary

Hours: Full Time

Posted: Sep 1st 2025

Closes: Oct 2nd 2025

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