Job Title/Location: Complaints Handler, London (Perm) Salary: c.£40,000 - £50,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days and WFH 2 days Requirements: Complaints experience within Financial Services/Banking, working knowledge of FCA DISP and FOS processes, inc. SRC and Final Response Letters Role Snapshot: A brand new team for whom you will own and resolve complaints through to Final Response Letter. This is across their global client base, taking in several companies. The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Complaints Handler will investigate, communicate clearly and resolve cases either through the Summary Resolution Communication (SRC) process or by issuing a full Final Response Letter (FRL) within DISP timeframes. A hands-on role that requires precision, ownership and the ability to handle sensitive cases with professionalism. In addition to the above, other key responsibilities include: Investigate complaints across trading, platform, payments, onboarding and servicing journeys Assess complaint validity and determine fair outcomes in line with FCA DISP, SRC eligibility and final response standards Handle complaints from clients across our clients'' international markets, applying local ..... full job details .....