Do you have experience in customer service environment and have got the want to help people

Are you happy working on the telephone dealing with inbound calls and enquires whilst also making outbound calls to lapsed customers to promote the business and maintain relationships (Full training will be given)

Our client, who specialises in providing services that make a difference to the environment and an essential service for domestic customers is growing the team and alongside offering great benefits the opportunity to train in sales and customer service to build on your career too!

Duties

• Dealing with business inbound calls and divert to other teams
• Support the Manager to implement the sales growth strategy
• Speaking lapsed customers to win back and promote additional services
• To grow and develop new customer base in areas of low penetration
• To ensure the highest levels of customer satisfaction are maintained
• To develop and maintain existing customer base
• To support the development of the sales through targeting prospective and existing /lapsed customers within chosen markets to create relationships and secure new business.
• Manage the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls.
• Cross and up sell new products and services to new and existing customer base.
• To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
• Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes and complaints
• Support the achievement of daily, monthly and annual targets, (call, quote and sales)
• Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded
• To ensure the highest levels of customer satisfaction are maintained.

Experience

• Experience of working in a fast-paced customer service environment
• Effective verbal and written communication skills including an ability to effectively deal with telephone and email enquiries
• Identifies opportunities and is pro-active in putting forward ideas and potential solutions
• Good IT skills with experience of using MS Outlook, Word and Excel
• High level of accuracy and attention to detail
• Effective organisational skills
• Evidence of ability to work co-operatively with others to meet tight deadlines
• Previous sales experience is desirable but not necessary but the ability to demonstrate an understanding of the knowledge and skills associated with selling is required

Hours

• 9.30am – 6.30pm Monday to Friday

Salary and Reward

• £28,300 + quarterly bonus scheme
• 33 days holiday and a great benefits package