Call Handler Location: Longbow Close, Shrewsbury Salary: £12.52 per hour (with a 30% uplift when working between 8pm and 8am on weekdays and for Saturday shifts, 60% uplift on Sundays and Bank Holidays) Hours: Approximately 21 hours per week Vacancy Type: Permanent Shropdoc Putting Patients at the Heart of Everything We Do About Us: Shropdoc is a trusted, not-for-profit healthcare provider delivering exceptional primary care services across England and Wales. We work closely with the NHS to provide Out of Hours GP care, urgent care triage, home visits, and operate medical practices in Powys improving access to healthcare for rural communities. Working closely with NHS partners and other health and care organisations, we ensure patients receive safe, responsive, and high-quality care when their GP practice is closed or when urgent support is required. Our mission is simple: to keep the patient at the heart of all that we do. We are committed to excellence in patient care, accessibility, and safety, while fostering a working environment built on integrity, kindness, and collaboration. Our values - Community, Quality, Kindness, Integrity, and Development - guide everything we do and underpin our commitment to supporting and developing our staff. The Role Call Handler As a Call Handler, you will play a vital role in coordinating and facilitating patient care, supporting clinicians and healthcare professionals to ensure patients receive timely and appropriate treatment. Your res