Business Unit: Service Design, COOSalary Rage: £43,200 - £60,000 per annum DOE + red-hot benefitsLocation: UK Hybrid - Occasional travel to core Hubs, Newcastle, Glasgow or LondonOur TeamWe''re at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. Banking, but fairer, more rewarding and for the good of society - and that idea starts with every single one of us here at Virgin Money. Love creating Simply Brilliant Experiences? Your next adventure just might start here.We have an amazing opportunity for someone to join our Service Design Centre of Excellence as a Service Design Engagement Lead - focusing on developing and implementing engagement strategies to enhance awareness and understanding of customer journey capabilities and service design across the bank. If you are self-motivated, enthusiastic, and ready to make a real difference to a new and exciting team then we are looking for you!This role will play a key role in supporting the Service Strategy Lead to scale customer journey-led capabilities across the bank, working closely with cross-functional departments to ensure discipline and practices are properly communicated, understood and adopted to enable Virgin Money to innovate and create exceptional customer experiences.What you will be doingDeveloping and executing internal communications strategies to raise awareness and understanding of service design principles and methodologies across the Bank.Supp