Senior Product Manager Personalisation and AI Hybrid 1 - 2 days per week onsite in central London Are you passionate about creating exceptional digital experiences that delight customers and drive business impact? We re looking for an experienced Senior Product Manager with deep expertise in personalisation and AI to lead and inspire a high-performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team, enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial outcomes. Act as a servant leader, removing blockers, facilitating workshops, and inspiring your team to excel. Partner closely with data, engineering, and commercial stakeholders to ensure robust, scalable personalisation capabilities. Use both qualitative and quantitative insights to inform decisions, ensuring every product iteration is backed by data. About You Expert in product discovery and agile methodologies (S