Quality / Business Improvement AdministratorPart-Time 30 hours per week 4 days Salary 26,000 pro rata 3 days in the office 1 day WFH after probation 5% Pension 23 Days Holiday (pro rata)We are looking for a detail-focused and proactive Business Improvement Administrator to join a Business Improvement team for a growing business in Halifax.This is an excellent opportunity for someone who enjoys analysing information, improving processes and working collaboratively across departments. You will play a key role in supporting quality assurance activity and driving continuous improvement across the organisation.The RoleWorking closely with the Business Improvement Manager, you will conduct quality audits, analyse findings and support teams to implement meaningful improvements. Your work will directly contribute to raising service standards, improving operational efficiency and strengthening overall performance.Key ResponsibilitiesQuality Assurance and ReportingConduct audits across call quality, CRM data and client meetingsAnalyse findings and present clear, actionable insightsShare feedback with managers and support corrective actionsTrack actions through to completion and maintain accurate QA recordsSupport the creation of dashboards and performance reportsProcess ImprovementContribute to the development and refinement of QA processesExpand QA coverage across departmentsSupport training and staff development linked to QA outcomesIdentify opportunities to enhance quality standard