What''s in it for you?Hybrid working with 2 days from home once fully trainedSalary increase following successful probationFull training provided with ongoing professional developmentModern office space in central CheltenhamHealth cash plan or private medical insurance (role dependent)25 days holiday with the option to buy additional daysPension schemeLife coverMust have''sMinimum of 2 years'' customer service and administrative experience, including upsellingPrevious telephone-based experience5 GCSEs A -C, including Maths and EnglishStrong communication skills, both written and verbalAbility to manage workload accurately and efficientlyNice to have''sA Level qualificationsCert CII qualificationSo, what will you be doing?Managing and prioritising work accurately and efficientlyBuilding and maintaining strong relationships with insurers and internal colleaguesAchieving and exceeding individual and team income targetsHandling renewal queries by phone and in writing in a professional mannerListening to client needs and identifying suitable solutionsNegotiating effectively with internal and external stakeholdersProducing accurate and professional documentation at all timesInterested? Send your CV to i2i Recruitment today! Our mission of ''Making Recruitment Personal'' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of