Head of Broadcast Network Operations CentreWe have an exciting opportunity for an experienced Head of Broadcast Network Operations Centre to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services for a leading video connectivity service provider.

About the Role

Oversee day-to-day operations of the delivery of 24/7 live broadcast services ensuring the highest level of uptime and service levels.

Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus.

Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources.

Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development.

Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs).

Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance.

Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution.

Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning.

Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations.

Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience.

Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration.

Collaborate with external vendors and partners to ensure high-quality service delivery.

Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems.

Skills and Qualifications

Highly experienced in a technical leadership role within a 24/7 broadcast, network operations centre (NOC), or Master Control Room (MCR) environment.

Strong understanding of broadcast environments and workflows, including video/audio encoding, transmission technologies, and routing.

In-depth TCP/IP networking knowledge, including switching, routing, and multicast.

Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation.

Excellent incident management and problem-solving skills; ability to remain calm under pressure.

Exceptional communication, interpersonal, and customer service skills.

Strong analytical skills with the ability to use data to drive decisions.

Experience developing and implementing operational processes and documentation.

Flexibility to work unsociable hours to support live events.

Advantageous

Experience with Net Insight technology, particularly the MSR platform.

Familiarity with routing protocols (OSPF, BGP).

Knowledge of fibre optical technologies.

Experience with Windows, Linux, and MacOS.

Experience with booking/automation systems.

Degree in engineering, telecommunications, or related field.

The role will initially be full time on site in their Central London Network Operations Centre to build relationships with the team and rest of the business with more flexibility for some work from home after this initial period.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Management

Industries

Broadcast Media Production and Distribution

Telecommunications

#J-18808-Ljbffr