SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX Service Desk Analyst x2 - Healthcare - Essex Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture They urgently require x2 talented Service Desk Analysts to help them provide 1st class service in supporting their extensive user base (cx15,000 users across x250 sites) Your role will involve: Ensure that all customers are provided with the level of help they require Monitor trends on the Service Desk and provide support to those areas most needed. Act as an escalation of operational issues that arise from the IT Service Desk. Take ownership of Major Incident communications, acting as the Major Incident Manager. Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service. Manage the IT Service Desk Rota system and Holiday request calendar. Conduct regular calls/meetings with IT Service Desk personnel. Line Manage Service Desk Analysts, carrying out monthly 1to1''s and twice annual Appraisals. Induct, train and mentor new IT Service Desk Analysts. Assist and support the IT Service Desk Manager with process Implementation and continual service improvement. Provide weekly and monthly statistical reporting informationThe main shift is 8:30am-5pm. In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking organisation that rewards