Join Our Team as a Contact Centre (Nights) Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh.This role requires individuals who can communicate clearly, confidently, and professionally at all times, particularly in high-pressure situations. If you thrive in a fast-paced environment and are confident engaging with a wide range of stakeholders over the phone, we want to hear from you.Contract DetailsLocation: 100 percent office based in Sighthill North, Edinburgh Pay Rate: 15.81 per hour, with additional payment for unsociable hours Contract Length: Until end of December 2026 Shift Type: Rotating days and nights, 12 hour shiftsShift PatternFull flexibility required, including weekends and bank holidays Blocks of day shifts followed by night shifts, with 4 to 5 rest days between rotations 10 hours paid and 2 hours unpaid breaks per shiftAbout the RoleIn this desk based, control room environment, you will be responsible for managing a high volume of live incidents, alarms, and enquiries, primarily via telephone.This is a telephony heavy role, where clear, professional, and empathetic communication is critical. You will be expected to handle a wide range of calls confidently, ensuring accurate information is gathered, issues are understood, and appropriate actions are taken.You will be working at p