Resident Service Assistant£30,000Birmingham Become the Resident Services Assistant at our premier build-to-rent development and be the driving force behind creating a thriving community. In this permanent role, you will be responsible for delivering a first-class customer experience to our residents, ensuring their needs are met and their community spirit is nurtured. With a competitive salary range of 30,000, this is an exciting opportunity to make your mark in the property management industry.- Enhance the resident experience through exceptional customer service- Organise and host engaging community events to bring residents together- Maintain the pristine presentation of our amenity spaces and apartmentsPreferred Requirements: Provide first-class customer service to residents, being the first point of contact for all inquiries Ensure the quality control of amenity spaces and apartments, keeping them well-presented at all times Organise and host monthly resident events and initiatives to foster a strong community feel Engage with residents and facilitate any resident-led events, as well as quarterly meet and greets Manage the hiring of amenity spaces, respond to rental inquiries, and complete applicant vetting Preferred Qualifications: Strong customer service background and a positive, can-do attitude Excellent written and spoken communication skills, with a warm and friendly personality Proficient in using technology and social media to effectively engage with resident