Application Support Technician Location: Cambridge / Hybrid (at least 2 days a week in the office) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date: 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we''d love to hear from you. We are Cambridge University Press and Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are currently looking for an Application Support Technician to join our Cambridge English Qualifications (CEQ) Support team. You''ll be at the heart of our mission to ensure seamless digital experiences for over half a million test takers each month. This role is pivotal in maintaining the integrity and performance of our bespoke Cambridge English software systems. As the go-to expert for technical support, you''ll be bridging the gap between our customers and internal teams, and contributing to the development and testing of new systems that shape the future of global education. About the role You will be responsible for providing world-class support to customers all over the world using our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You''ll provide customer-focused technical support across a range of Cambridge software platfor