Are you the calm, solutions-focused person everyone turns to when something needs sorting? Were looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you''ll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count.What will you be doing as a Helpdesk Advisor? Providing first-line support to branches and internal teams across the UKHandling a wide variety of queries - from system access to process guidanceLogging and tracking queries through to full resolutionCommunicating clearly and calmly with staff at all levelsLearning and supporting the company''s bespoke internal systemsWe would LOVE to hear from you if you have the following skills and experience: Whether you''ve worked as a Helpdesk Advisor, Customer Service Executive, Process Support Administrator, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, wed love to hear from you! Excellent communication and customer service skillsConfident, calm, and professional when dealing with queriesStrong attention to detail and a can-do attitudeAble to take ownership and follow issues through to completionKeen to learn new systems and processesWhat will you get in return for your work as a Helpdesk Advisor? 30,000 per