IT Service Desk Engineer Derby Permanent to £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Autumn 2025. Benefits include: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more! Key skills, experience + tasks: Providing remote IT tech support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential.