Scheduling Team LeaderLocation: Salford, Manchester Industry: Maintenance / Facilities Management Job Type: Permanent Start Date: Immediate or following notice period Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am-5pmMy client are currently recruiting for an experienced Scheduling Team Leader to join a well-established maintenance organisation based in Salford, Manchester. This is a fantastic opportunity for someone with strong planning and leadership experience who enjoys managing people, improving processes, and working in a fast-paced environment.About the RoleAs Scheduling Team Leader, you''ll play a key role in overseeing the day-to-day operation of the scheduling/contact centre function. You''ll lead, support, and develop a team of operatives while ensuring service delivery, compliance, and performance targets are consistently met.Key ResponsibilitiesLead and manage a team of contact centre operativesTake responsibility for the daily operational and functional management of the contact centreConduct monthly 1-to-1 meetings, supporting performance and developmentMaintain training documentation, identify training needs, and support skills developmentAssist management with the rollout of new processes and continuous improvementsEnsure all compliance procedures and internal processes are followed correctlySupport a positive, efficient, and customer-focused working environmentWhat We''re Looking ForMinimum of 3 years'' experience in a contact centre environ