A fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement.As we expand our financial-sector portfolio, we''re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients.The RoleYou''ll act as the primary point of accountability for service performance across a portfolio of financial-sector clients. This is a hands-on, relationship-driven role where you''ll combine operational oversight with strategic guidance, ensuring our services remain reliable, compliant, and aligned with client expectations.Key Responsibilities• Lead service delivery for a defined set of financial clients, ensuring SLAs, KPIs, and contractual commitments are consistently met.• Build strong, trusted relationships with senior stakeholders, including CTOs, Heads of Infrastructure, and Operations Directors.• Conduct regular service reviews, reporting on performance, incident trends, capacity, and improvement opportunities.• Work closely with technical teams to prioritise workloads, manage escalations, and ensure timely resolution of incidents and requests.• Drive continual service i