Are you experienced within the Travel Industry? Do you have experience working on flight bookings? Looking for a back-office role within the Industry? We have the role for you!We are working with a Luxury Tour Operator, who are looking for a Flights Administrator / Customer Service Executive to join their lovely team in London. As a Flight Administration / Customer Service Executive, you will support Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service. Key ResponsibilitiesReview and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standardsAction schedule changes promptly in the best interest of clients and business requirementsRespond to Customer Service and Sales email requests within expected timeframes, updating flight bookings as requiredSupport the Flight Desk Team and Customer Service and Communication team during crisis callsConfidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entryShare knowledge and collaborate with team members to improve processes and outcomesMaximise every opportunity to enhance customer experience and sup