Technical Team Manager - MCL / HNW / Property Claims Adjusting Job Market - Claims Management Technical Team Manager - MCL / HNW / Property Claims - About the role You''ll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence - shaping standards, guiding adjusters, and ensuring our service stands out in the market. You''ll be the technical backbone of the MCL team - the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast-moving environment and love shaping high-performing teams, this role gives you the platform to make a real impact. Technical Team Manager - MCL / HNW / Property Claims - Key duties Build a motivated, engaged, values-driven team culture where people thrive. Keep Work In Progress under tight review to support smart resource planning. Hit monthly and annual fee targets for the Technical Team. Audit adjusters regularly and champion continuous improvement. Own complaint cases, guide adjusters, and ensure swift, fair outcomes. Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments. Produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders. Work closely with colleagues to ..... full job details .....