Building a sustainable tomorrow BAM FM is recruiting a Helpdesk and Support Services Administrator to join our tea, You will be working 25 hours per week Monday to Friday on a weekly rotating shift pattern 7.30am 12.30pm and 13.00pm to 6-00pm This role is based out of our Bromsgrove Office. Making Possible • Provide administrative support to the project and FM Management Team. • Operate the FM Helpdesk switchboard and emails, take calls and log tasks as per the project contractual requirements. • Issue tasks to school site teams and monitor each task through to completion. Analysis of task history/running reports to avoid failures/financial penalties. • Work to agreed Service Level Agreements. • Administering of Pre Planned Maintenance. • Produce and provide Management information, preparation of weekly/monthly reports. • Manage booking of Third Party Lets and take payment for bookings. • Manage internal School bookings. What s in it for you? A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Strong administration and organisational skills with accuracy and attention to detail. • Good oral and written communication skills and also good customer liaison skills with the ability to develop relationships with the key client contacts. • Strong IT skills / proficient in use of Microsoft Office. • Knowledg