1st Line Service Desk AnalystDay Rate: Up to £150 IR35 Status: Inside IR35 Location: Leeds City Centre - Hybrid, 3 days in Leeds/2 days remoteAn exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.Responsibilities:Respond to and resolve incoming support requests from end-users via phone and emailMonitoring ticketing systemsProvide excellent customer service and ensure a positive user experienceDocument and track all support interactions and resolutionsCollaborate with other IT teams to escalate and resolve complex issuesExperience Required:Experience in a 1st line support roleExperience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active DirectoryExperience with InTune is desirable but not essentialBe able to provide excellent customer service.Strong written and verbal communication skillsThe ability to work independently as well as in a team.If you are interested and would like to hear more, please get in contact today.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age