Sheltered Scheme Manager x 2Temp - Contract till 27 June 2025Location - South Croydon 14.29hr Role Summary:The Sheltered Scheme Manager is responsible for overseeing the daily operations of sheltered housing schemes, ensuring residents receive high-quality, safe, and value-for-money services. This role involves compliance management, staff supervision, resident engagement, and maintaining the overall upkeep and security of the schemes. The manager will work collaboratively with internal teams, external partners, and residents to foster a thriving community and promote independent living.Key Responsibilities:Resident Support and Community DevelopmentEncourage residents to maintain their well-being and independence through high-quality housing support services.Promote resident involvement and provide information on local community services.Resolve resident concerns efficiently, focusing on first-contact resolution where possible.Housing and Compliance ManagementEnsure compliance with all legislative and regulatory requirements for housing services.Conduct compliance testing, risk assessments, and scheme inspections.Report, monitor, and follow up on maintenance and safety-related issues.Ensure schemes remain clean, safe, and well-maintained per Group standards and lease obligations.Service Delivery and Stakeholder ManagementCoordinate local service delivery to maintain scheme security, cleanliness, and upkeep.Monitor contractor performance, take appropriate action, and escalate