Full-time temporary contract as a Customer Contact Officer based in Coventry for Coventry City Council Your new company You will be joining Coventry City Council, supporting a busy frontline Customer Services team. As one of the first points of contact for residents, the service plays a vital role in ensuring the community receives clear, helpful and efficient support across a wide range of council enquiries. Coventry City Council prides itself on delivering a people-centred service with professionalism, integrity and genuine commitment to helping residents.Your new role As a Customer Contact Officer, you will provide high-quality customer service across multiple channels. Four positions are based within the Customer Service Centre handling telephone enquiries, while two positions are based within the Central Library, supporting customers face-to-face through the meet-and-greet team.You will take ownership of customer enquiries, ensuring issues are resolved wherever possible at first contact. In this role, you will promote a positive, customer-focused culture, manage competing priorities, and maintain a professional approach at all times. You will also contribute to improving service delivery by identifying challenges, suggesting improvements, and supporting new initiatives. Working closely with colleagues and service managers, you will help maintain strong working relationships and ensure customers remain at the heart of the service.What you''ll need to succeed To succeed i