Contact Centre Architect - Dynamics 365Location: Flexible, Hybrid (Open to candidates UK-Wide) Security Clearance: Required Industry: Microsoft Technology SolutionsAs a Contact Centre Architect specialising in Dynamics 365 Customer Engagement (CE), you will be pivotal in designing and delivering cutting-edge, AI-first contact centre solutions.Key ResponsibilitiesSolution Architecture and Design: Lead the architecture and design of Dynamics 365 CE contact centre solutions, integrating AI agents via Copilot to enhance agent productivity and customer experience.Client Engagement: Collaborate with clients from project inception through to delivery, ensuring solutions align with business objectives and technical requirements.AI Integration: Implement AI-driven features such as intelligent routing, chatbots, and virtual assistants to optimise customer interactions.Security and Scalability: Design solutions with a focus on security, performance, and scalability, utilise the broader Microsoft technology stack.Community Involvement: Actively participate in the Microsoft community through social media, conferences, and user groups, sharing knowledge and best practices.SkillsProven experience delivering D365 Contact Center solutionsAbility to maximise capabilities of Dynamics 365 and Power PlatformKnowledge of software engineering best practicesEnd-to-end implementation experience of CRM based programmes BenefitsStarting Salary - 90k - 110k dependent on experienceFlexible, hybrid workin