IT Support Engineer - Gloucester

Salary - DOE

An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you''ll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects.

You''ll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery.

Key Skills & Experience

• Proven experience in an IT Support Engineer or similar IT support role.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy.
• Knowledge of Microsoft Intune or other endpoint management platforms.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity.
• Experience supporting Windows, macOS, iOS and mobile devices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Experience supporting meeting room technology, AV equipment and telephony solutions.
• Ability to work independently and manage multiple priorities.
• Full UK driving licence.

This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.