The CompanyOur client is a respected public sector organisation dedicated to representing and protecting the wider public interests across a range of essential services.The RoleThe Policy Officer will support the development of policy through research, analysis, and stakeholder engagement. This is an excellent opportunity for a motivated individual to contribute to high-impact work within a dynamic and purpose-driven environment.Key responsibilities include:Undertake projects, investigations, and research relating to energy and wider consumer issues, with guidance from line managementInvestigate and follow up on issues arising from consumer complaints, working closely with the Consumer Protection functionAnalyse qualitative and quantitative data from a variety of sources to produce reports that inform policy developmentDevelop and maintain up-to-date knowledge of consumer policy issues, particularly within relevant sectorsProvide accurate and timely data and insights to the energy team, senior management, and wider organisationAssist in the preparation of briefing papers, reports, correspondence, and materials for senior stakeholders, Board members, and external audiencesBuild and maintain strong working relationships with key internal and external stakeholdersContribute to campaigns that promote organisational policy positions and consumer awarenessThe PersonEssential Criteria:Experience building and maintaining effective relationships with internal and external stakeholders