Role : Customer Service Advisor

Location: Stone

Hours: Full Time 37.5 hours a week Monday - Friday
Pay: £26k

An excellent opportunity has arisen for an Customer Service Advisor to join one of our longstanding clients, based in Stone.

Free parking with easy access to rail and bus routes

The Role:

Ensure active management of CS mailbox throughout the day. Passing queries to relevant team members with as much information as possible. Pass any potential customer leads for new orders to the relevant Sales Representative/ Application Specialists. 

Handle the requests of our Sales colleagues. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI. 

Process all sales orders within 24 hours to a high degree of accuracy. Proactively informing any issues and any date changes to the customer. 

Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Action any customer invoice disputes within KPI, working with customers, Sales and Finance to ensure customer satisfaction and first-time resolution. 

Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution. 

Communicate any significant complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company. 

Pass any potential customer leads for new orders to the relevant Sales Representative/ Application Specialists. Actively support the customer experience evolution to best in class. 

Ensure compliance to GDP, ISO 9001 and any other applicable quality standards. 

If you're a match for the above, please apply to this Customer Service Advisor role below and a member of our team will be in touch.

Work Lyf Group is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy