UCD Service Designer - Central GovernmentLocation: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experienceOverviewWe are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively on user-centred service design, not Service Management or ITIL.You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings.Key ResponsibilitiesLead end-to-end user-centred service design activities.Collaborate with user researchers, product managers, interaction designers and technical teams.Map complex service journeys and identify opportunities for improvement.Create service blueprints, journey maps, prototypes and other UCD artefacts.Facilitate workshops, co-design sessions and stakeholder discussions.Support continuous improvement across services and workflows.Essential Skills andamp; ExperienceStrong background as a User-Centred Design (UCD) Service Designer.Proven experience working within UK Central Government.Ability to design end-to-end services grounded in user needs and evidence.Skilled in creating service maps, blueprints, and prototypes.Strong communication and stakeholder-management skills.Experience working within agile, mult