Relay UK Call HandlerLocation: BirminghamPay: 13.42 - 31.37 per hour (depending on shift pattern)Contract: Temporary ongoingStart Date: 23/02/2026Hours: 37.5 hrs per week (5 days over 7, including weekends and bank holidays)Training: Full-time for 4 weeks (100% attendance required)Do you type 50+ words per minute with 98% accuracy?Your typing skills can make a real difference. This is a Relay UK Call Handler Role, where speed and precision are essential to help people communicate in critical situations.Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You''ll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.What You''ll Do Act as a Relay Call Handler, converting spoken words into text in real time with exceptional accuracy. Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries phone number removed , and other essential communication channels. Communicate calmly and empathetically under pressure. Your ability to type fast and accurately ensures accessibility and safety for thousands of people.What We''re Looking For Typing speed: 50+ WPM with 98% accuracy (tested during application) Clear, empathetic communication skills Ability to stay composed in emotionally challenging situations Critical thinking and process adherenceShift PatternsChoose from two 4-week rotating r